Terms and Conditions

These Terms and Conditions apply to the use of LoveAudit, an offering by Steiner Online Services. Full provider and contact details are available in the imprint.

LoveAudit is available at loveaudit.io. Contact: hello@loveaudit.io.

The offering is intended for adult consumers. It is not intended for use as a business, consulting, therapy, diagnostic or compliance tool.

LoveAudit analyzes exported chat histories, in particular from WhatsApp, Telegram or iMessage, and provides automated interpretations of communication patterns. Depending on free or paid use, scope, level of detail and exportable reports may differ.

The analysis is automated and based on technical communication and timing patterns. It is a reflection aid and not a judgment about a relationship or person.

LoveAudit does not replace psychological, psychotherapeutic, medical, legal, financial or other professional advice. Analysis results may provide indications and conversation prompts but are not a diagnosis, therapy recommendation or binding assessment.

If you are in a crisis, experiencing violence, control, stalking, self-harm risk or another acute burden, please contact appropriate professional or public authorities in your country.

Use of LoveAudit is permitted only for persons aged 18 or older. Minors may not use LoveAudit.

You may upload and analyze only chat histories in which you participated or for which you have sufficient permission. You are responsible for respecting the rights, privacy and reasonable expectations of other people.

You may not unlawfully publish or share analysis results, chat excerpts or personal information of other people, or use them for harassment, surveillance, manipulation, discrimination or harm.

LoveAudit processes chat contents locally in your browser. Your chat contents are not transmitted to our servers. Local data may be lost if you delete it, upload a new chat and overwrite the old one, clear browser storage, change devices or your browser automatically removes local data.

You are responsible for safely keeping original chat exports if you want to use them again later.

LoveAudit may offer free analysis features and paid premium features. Premium includes additional analyses and a downloadable PDF report.

The purchase is a one-time payment to unlock the premium analysis for the relevant analysis context. There are currently no subscriptions and no recurring fees.

Payments are processed through Paddle. Paddle terms and privacy notices may also apply to the payment process. Prices, currencies and taxes may vary depending on location and Paddle display.

Premium features are unlocked after successful payment confirmation. In individual cases, payment confirmation may be technically delayed.

LoveAudit Premium is a digital service that is provided immediately after purchase. Where required by applicable law, the purchase may require your express consent that the service begins immediately and that a statutory withdrawal right may expire as a result.

We offer a 14-day refund window for all LoveAudit Premium purchases, with no exceptions or conditions. You can request a refund within 14 days after purchase by contacting hello@loveaudit.io.

Further details are available in our Refund and Withdrawal Policy. Refunds are technically processed through Paddle. Statutory rights and mandatory consumer rights remain unaffected.

At checkout, you can choose whether the premium unlock for the exact same chat export can be restored later. If you enable restore, a non-reversible chat fingerprint is generated locally and only a protected unlock key is stored server-side.

If you disable restore, the unlock is stored only locally in the relevant browser. If this local storage is deleted or you use another device or browser profile, LoveAudit cannot automatically restore the unlock. LoveAudit points this out during checkout.

You may not misuse LoveAudit. Prohibited activities include unlawful content or acts, infringements of third-party rights, circumvention of technical safeguards, automated scraping, attacks on infrastructure, payment fraud, reverse engineering outside mandatory legal permissions and any use for surveillance, threats or harm to others.

We may use technical safeguards, limit requests, verify payments and refuse or restrict access to features where there is a reasonable suspicion of abuse, security risks, payment fraud or legal violations.

LoveAudit currently does not provide user accounts, public profiles, community forums, comments, likes or private messages between users. User content is not published publicly on LoveAudit.

If such features are introduced later, the terms and privacy information will be updated accordingly.

LoveAudit, the software, design, texts, analysis logic, trademarks, graphics and other content are legally protected. You receive a simple, non-transferable right to use LoveAudit for private purposes under these terms.

We do not acquire ownership rights in your chat contents. Because chat contents are processed locally, we generally do not receive access to these contents.

We strive to operate LoveAudit reliably but do not guarantee uninterrupted, error-free or continuous availability. Features may be developed, adjusted or discontinued if legitimate user interests are appropriately considered.

Free features may be changed at any time. For already paid premium features, we will not make material restrictions without a valid reason.

LoveAudit is provided with reasonable care. Analysis results depend on the quality, scope, format and context of the uploaded chat. We do not warrant that analysis results are complete, error-free, conclusive or suitable for a specific personal decision.

To the extent permitted by law, we are liable only for direct damages caused by intentional or grossly negligent conduct. Liability for indirect damages, consequential damages, lost benefits, emotional decisions based on the analysis or data loss in local browser storage is excluded to the extent permitted by applicable law.

Liability that cannot be excluded or limited under mandatory law remains unaffected, in particular for personal injury, fraud or mandatory consumer rights.

LoveAudit is offered internationally. If you are a consumer in the EU/EEA, the United Kingdom or another country, you may have mandatory local consumer rights. These terms do not exclude such mandatory rights.

Depending on the country, special information duties, warranty rights, withdrawal rights, digital-content rules, court jurisdictions or complaint rights may apply.

Swiss law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer or data protection rules provide otherwise.

To the extent legally permitted, the place of jurisdiction is the provider’s seat in Kriens or the competent courts in the Canton of Lucerne, Switzerland. For consumers, mandatory courts at the place of residence or other mandatory local protections may apply; these remain reserved.

We may amend these Terms and Conditions if LoveAudit, prices, features, payment processes, legal requirements or technical processes change. The current version is available at loveaudit.io.

For completed purchases, the terms effective at the time of purchase generally apply unless a change is required for legal or security reasons.